How do I request a refund?

You can request a full or partial refund for any subscription tier within 30 days of its initiation or renewal by contacting our support team at support+web@lumalabs.ai

Refund Eligibility
Refunds are typically processed for plans that are unused or mostly unused. Please note that your subscription will be terminated once the refund is processed.

Please include the following with your refund request:
- Reason for the refund request
- Your account details or subscription information
- E-mail linked to the paid subscription
- Invoice number

If you don't have any of this information, please share: 
- The last 4 digits of your Credit card
- The card brand (Visa, Mastercard, AMEX, etc etc)
- Exp date
- Bank that issued your card
- Amount of charge
- Date of charge

For more information on this topic, please visit our Billing policy page: https://lumalabs.ai/legal/billing-policy