I'm having login issues.

Below are some common issues users face when attempting to access their account:

Wrong account: The most common login issue is signing in with a different Google or Apple account than the one originally used to register. Confirm you're using the exact same sign-in method you used when you first created your account.

2FA / Authenticator lockout: If you're being prompted for an authenticator app code and can't access the app, first try tapping "Back to sign-in" at the bottom of the 2FA screen and attempting to sign in via Google or Apple this may bypass the 2FA prompt entirely. If that doesn't work, check whether your authenticator app (Google Authenticator, 1Password, Authy, Microsoft Authenticator) is still installed on your phone, or on an old device if you recently switched.

Note: Google Authenticator does not automatically sync codes to new devices. Codes must be manually transferred or cloud backup must have been enabled beforehand.

Browser issues: Clearing browser cache, using an Incognito/Private window, or switching to Chrome or Edge typically resolves loading and rendering issues. A hard refresh (Ctrl+Shift+R on Windows/Linux, Cmd+Shift+R on Mac) bypasses cached files.